Data Retention Policy

1. Purpose and Scope

This Data Retention Policy outlines how long AriseCX retains different types of personal data and our procedures for securely deleting or anonymizing data when it is no longer needed. This policy applies to all data collected through our services, website, and communications.

2. General Principles

We adhere to the principle of data minimization, meaning we only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

3. Retention Periods

Our retention periods vary depending on the type of data and the purpose for which it is processed:

• Account Information: Retained for the duration of your active account and up to 12 months after account closure, unless legally required to be kept longer.
• Financial & Billing Records: Retained for up to 7 years to comply with tax and accounting laws.
• Customer Support Communications: Retained for up to 3 years to ensure quality assurance and resolve ongoing disputes.
• Marketing Data: Retained until you opt-out or withdraw your consent. Upon withdrawal, your email is added to a suppression list to ensure you are not contacted again.
• Website Analytics & Logs: Retained for up to 14 months before being automatically deleted or aggregated into anonymous statistics.

4. Secure Deletion

Once the retention period for a specific data set expires, or upon a valid user deletion request, AriseCX employs industry-standard methods to permanently erase or irreversibly anonymize the data so it can no longer be associated with any individual.

5. Exceptions

We may retain your data for longer periods in the event of a complaint, or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6. Contact Us

If you have questions about our data retention practices or wish to request the deletion of your data, please contact us at hello@arisecx.com or via our Contact Page.

Frequently Asked Questions