Refund & Cancellation Policy

1. Introduction

At AriseCX, we strive to ensure our customers are completely satisfied with our services. This Refund & Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and changes to your subscription or service agreements.

2. Cancellation Policy

You may cancel your subscription or service agreement at any time. The process and implications of cancellation are as follows:

• Monthly Subscriptions: Cancellations will take effect at the end of the current billing cycle. You will not be charged for the subsequent month.
• Annual Subscriptions: If you cancel an annual subscription, the cancellation will take effect at the end of the annual term. Early termination may be subject to a cancellation fee if explicitly stated in your service agreement.
• Project-Based Services: Cancellations for project-based services must be communicated in writing. You will be billed for work completed up to the date of cancellation.

3. Refund Policy

Our refund policy is designed to be fair and transparent. Refunds are handled under the following conditions:

• Service Dissatisfaction: If you are completely dissatisfied with our service within the first 14 days of your initial purchase, you may request a full refund. This applies to new customers only.
• Prorated Refunds: We generally do not offer prorated refunds for mid-cycle cancellations. You will retain access to the service until the end of your billing cycle.
• Billing Errors: If you believe you have been billed in error, please contact our support team immediately. Verified billing errors will be fully refunded.
• Non-Refundable Services: Setup fees, custom development work, and one-time consulting fees are strictly non-refundable once the work has commenced.

4. How to Request a Cancellation or Refund

To initiate a cancellation or request a refund, please follow these steps:

• Contact our support team at hello@arisecx.com.
• Include your account details, the service you wish to cancel, and a brief explanation of the reason for cancellation or refund request.
• Our team will review your request and process it within 3-5 business days.

5. Changes to Services or Pricing

AriseCX reserves the right to modify our services or adjust pricing at any time. We will provide at least 30 days' notice for any pricing changes affecting your current subscription. You may cancel your service if you do not agree to the new pricing.

6. Contact Us

If you have any questions or require further clarification regarding our Refund & Cancellation Policy, please reach out to us via our Contact Page.

Frequently Asked Questions