PRIVACY POLICY
Effective Date:
This Privacy Policy (“Policy”) describes how AriseCX (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and otherwise processes Personal Data in connection with our website, services, and business operations.
By accessing or using our Services, you acknowledge that you have read and understood this Policy.
1. DEFINITIONS
For the purposes of this Policy:
“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation performed on Personal Data, including collection, recording, organization, structuring, storage, use, disclosure, or deletion.
“Data Controller” means the entity that determines the purposes and means of Processing Personal Data.
“Data Processor” means an entity that processes Personal Data on behalf of a Data Controller.
“Services” means all services provided by AriseCX, including customer support operations, CRM setup, automation, and system management (including GoHighLevel-related services).
2. SCOPE OF THIS POLICY
This Policy applies to:
Visitors to our website
Prospective clients and business contacts
Existing clients
Individuals whose Personal Data is processed in connection with our Services
3. CATEGORIES OF PERSONAL DATA COLLECTED
3.1 Personal Data Provided Directly
We may collect the following categories of Personal Data:
Identification data (e.g., name, company name)
Contact data (e.g., email address, phone number)
Financial data (e.g., billing details, payment information)
Communications (e.g., inquiries, support requests, correspondence)
3.2 Personal Data Collected Automatically
When you interact with our website or systems, we may automatically collect:
IP address
Device and browser information
Usage data (e.g., pages visited, timestamps, referring URLs)
3.3 Personal Data Processed on Behalf of Clients
In the course of providing Services, we may process Personal Data on behalf of our clients, including:
Customer communications (emails, live chats, call recordings)
Support tickets and interaction histories
CRM data, pipeline data, and automation workflows
Such data is processed strictly in accordance with client instructions.
4. ROLE OF ARISECX: DATA CONTROLLER AND DATA PROCESSOR
4.1 AriseCX as Data Controller
AriseCX acts as a Data Controller where it determines the purposes and means of Processing Personal Data, including:
Managing relationships with prospective and existing clients
Handling inquiries, onboarding, and communications
Processing payments, billing, and financial records
Operating and improving our website and Services
Conducting internal analytics, security monitoring, and business operations
4.2 AriseCX as Data Processor
AriseCX acts as a Data Processor when Processing Personal Data on behalf of clients in connection with the Services, including:
Customer support operations (email, chat, phone support)
CRM setup, management, and automation (including GoHighLevel systems)
Handling customer communications and support data
In such cases:
The client is the Data Controller
AriseCX processes Personal Data solely in accordance with client instructions
5. LEGAL BASES FOR PROCESSING
Where AriseCX acts as a Data Controller, we rely on the following legal bases:
Performance of a contract
Legitimate interests, including business operations, service improvement, and security
Consent, where required
Compliance with legal obligations
Where AriseCX acts as a Data Processor, Processing is conducted based on the legal basis determined by the relevant Data Controller.
6. PURPOSES OF PROCESSING
We process Personal Data for the following purposes:
To provide, operate, and maintain our Services
To configure and manage CRM systems and automation workflows
To communicate with clients and respond to inquiries
To process transactions and manage billing
To monitor, analyze, and improve performance
To ensure security, prevent fraud, and enforce policies
To comply with applicable legal and regulatory requirements
7. DISCLOSURE OF PERSONAL DATA
We do not sell Personal Data. We may disclose Personal Data in the following circumstances:
7.1 Service Providers
To third-party vendors and contractors who assist in operating our business (e.g., hosting providers, CRM platforms, payment processors), subject to contractual confidentiality and data protection obligations.
7.2 Clients
Where we process data on behalf of clients, such data may be disclosed to or accessed by the relevant client.
7.3 Legal Requirements
Where required to do so by law, regulation, legal process, or governmental request.
7.4 Business Transfers
In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
8. INTERNATIONAL DATA TRANSFERS
Personal Data may be transferred to and processed in jurisdictions outside your country of residence.
Where applicable, we implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
9. DATA RETENTION
We retain Personal Data only for as long as necessary to:
Fulfill the purposes outlined in this Policy
Comply with legal, regulatory, and contractual obligations
Resolve disputes and enforce agreements
Personal Data processed on behalf of clients is retained in accordance with client instructions and contractual arrangements.
10. DATA SECURITY
We implement appropriate technical and organizational measures to protect Personal Data, including:
Access controls and role-based permissions
Secure storage and transmission protocols
Internal policies and procedures governing data handling
However, no system can be guaranteed to be completely secure.
10. DATA SECURITY
Where AriseCX acts as a Data Controller, individuals may have the following rights (subject to applicable law):
Right to access Personal Data
Right to rectify inaccurate or incomplete data
Right to request deletion
Right to restrict or object to Processing
Right to data portability
Requests may be submitted to: hello@arisecx.com
Where AriseCX acts as a Data Processor, individuals should direct requests to the relevant Data Controller (the client), and we will provide reasonable assistance as required.
12. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Enable website functionality
Analyze usage and performance
Improve user experience
Users may control cookie settings through their browser.
13. THIRD-PARTY SERVICES
Our Services may integrate with or rely on third-party platforms, including CRM and automation tools such as GoHighLevel.
We are not responsible for the privacy practices of such third parties. Users should review their respective privacy policies.
14. CHILDREN’S DATA
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect or process Personal Data from children.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, AriseCX shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to unauthorized access to, or use of, Personal Data.
16. CHANGES TO THIS POLICY
We reserve the right to amend this Policy at any time.
Any updates will be effective upon posting the revised Policy with an updated Effective Date.
17. CLIENT RESPONSIBILITIES
Clients who engage AriseCX for Services acknowledge and agree that they are responsible for:
Ensuring a lawful basis for the collection and sharing of Personal Data
Providing appropriate privacy notices to their end users
Complying with all applicable data protection laws and regulations
18. CONTACT INFORMATION
For any questions, requests, or concerns regarding this Policy:
AriseCX
Email: hello@arisecx.com
Website: https://arisecx.com/
AriseCX processes data with a strict need-to-know approach and does not sell or misuse Personal Data under any circumstances.